Microsoft Teams - Cedar Telecom

Many businesses already rely on Microsoft Teams for messaging, collaboration, video meetings and file sharing. With our Direct Routing solution, powered by Call2Teams, you can extend the functionality of Microsoft Teams by integrating it seamlessly with a hosted telephone system, creating a complete unified communications platform.

Call2Teams is a cloud-based service that enables Microsoft Teams users to make and receive external telephone calls directly within the Teams application. This allows employees to use a single platform for both internal collaboration and external business communications, improving productivity and simplifying day-to-day operations.

Delivered entirely from the cloud, Call2Teams requires no additional on-site hardware, reducing both installation costs and ongoing maintenance requirements. The service is licensed on a per-user basis, making it a flexible and scalable solution for small and medium-sized businesses. Whether you have a handful of users or a growing workforce spread across multiple locations, the service can easily adapt to your requirements.

Hosted within the Microsoft Azure cloud infrastructure, Call2Teams benefits from enterprise-grade security, resilience and reliability. The platform is designed to integrate directly with Microsoft's global network, ensuring a high-quality calling experience and dependable performance for your organisation.

One of the key advantages of Microsoft Teams Direct Routing is the ability to connect your existing telephony services without disruption. You can retain your current business telephone numbers and avoid the complexities often associated with system migrations. There is no need to deploy additional software or invest in costly equipment, allowing your business to transition smoothly and efficiently.

The majority of the setup and configuration is managed by Cedar Telecom, removing much of the technical complexity from the process. Our experienced team will handle the implementation, integration and ongoing support, ensuring your Microsoft Teams calling solution is deployed quickly and correctly with minimal disruption to your business operations.

Microsoft Teams Operator Connect is Microsoft's native calling solution, allowing businesses to add external telephone calling directly into the Teams platform. It enables users to make and receive calls using their business telephone numbers from within Microsoft Teams, creating a single application for collaboration, meetings, messaging and voice communications.

Operator Connect is designed to simplify the connection between your telephone service and Microsoft Teams. However, unlike some fully managed telephony solutions, much of the setup, configuration and ongoing administration is carried out within the Microsoft Teams environment. This means businesses will typically need access to someone with Microsoft 365 and Teams administration knowledge to manage users, assign licences, configure calling policies and administer the service through the Teams Admin Centre.

For organisations with in-house IT expertise, Microsoft Teams Operator Connect can be an effective solution that removes the need for additional telephony hardware, session border controllers or complex integrations. The service is delivered through Microsoft's secure cloud infrastructure, providing excellent reliability, resilience and call quality.

Existing business telephone numbers can be retained, helping to minimise disruption when moving to Teams calling. Users can make and receive calls from their desktop, laptop, mobile device or compatible Teams handset, whether working in the office, from home or on the move.

“We have just changed suppliers to Cedar Telecom Ltd Robert came and reprogrammed the telephones and was very efficient. Full marks so far.”

Russell Honey

“We've been using Cedar for about 6 years now and they offer a great service. Our monthly bills are cheaper and when you need to speak to them they answer straight away, no waiting online for ages and they deal with things quickly. We recently moved offices and they made it so easy, they sorted out the phone system and broadband with no delays whatsoever! 100% recommend their services!”

Matt

“We had Cedar as an ISP and VOIP provider until a few months ago. They have provided fast fibre broadband with no downtime for more than 6 consecutive years. We had a backup fibre line with them but we never had to use it. Their support was outstanding and always exceeded expectations. One of the best business broadband and VOIP providers in the UK.”

Rezatec Ltd

Matt

“I’m not a client of Cedar (yet) but I called for advice today. Got through to Robert who went out of his way to provide help and guidance despite not being a client. Exceptional customer service and very knowledgeable. If I wasn’t in a contract I would switch immediately but will certainly keep in mind at renewal time. Thank you for your help today Robert.”

Pratik Patel

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